Client Services
Service unlimited
Well engineered software is one side of automation unlimited, perfect service the other. Under service we understand more than just providing some downloads and FAQs. For us service means for instance:
- Listening to our customers:
So we learn, which features are desired, what works well and what we should change. - Solutions:
Of course we answer all questions of our customers. But often enough an answer is onyl half the way. So we also provide the complete solution. - Support and consult:
Of course we know zenon inside out. A good basis to to advise you how to get the most out of it. - Beeing, where you are:
We are there for you - Of course here online. But also per telephone, per eMail and with our general agencies and partner on side, wherever you may be.
Our Support for you
Support is a core duty. So here you will not reach a call center, but solution oriented specialists with sophisticated technical education.
Support-Managment
Teams need good conductors who encourage the vigorousness of all co-players and attend Team-consonance at the same time.
Requirement Management
Acquiring and managing requests of our customers with modern tools - thats the way how we arrange for innovative and reliable products.
Used Tools
Mercury, Sunrise Software and Macromedia support us in organizing customer contacts, classifing requirements and comunicating quickly and efficiently.
Feedback to the COPA-DATA Support
We would like to get even better. Tell us, what you like in our support, wher we could help you best and where we have to improve our services.
Updates for zenon Versions
Get a general idea of the latest Udates of zenon Version 5.50 and 6.22





+44 (0)845 862 0146





